Licensing the biomap

[Markus Stoeckli]

Did you do a clean install, or was there a previous BioMap version on the computer? Once you start BioMap, does it show the splash screen with the computer ID?

Markus

[Ramin Vismeh]

Hello Markus,
Thanks for the reply!
Yes, there was no old biomap on the system before and that was the first time.
It just opens up a page that has the computer ID. When I put the activation code then it shows the biomap out put file as I said above!

How can I do a complete removal of biomap since it does not show up in the programs list in control panel?

Thanks!

[Markus Stoeckli]

Please try to generate a new activation code on the website. Just to make sure it’s the right code… your previous ID had only 11 digits instead of 12…

Markus

[Ramin Vismeh]

I actually did. But it did not work!
Is it important where exactly I unzip the biomap file?

[Markus Stoeckli]

I’m still confused about your computer ID. You received the activation code 49009751 which you put into the key field?

Markus

[Ramin Vismeh]

yes, I received the 49009751 as activation code. When I insert it in the box next to the Computer ID, it will not get activated!

Could it be because of the IDL version? I am using 8.1 ?

[Markus Stoeckli]

You may call me at the number shown under the Contacts on this website and we can try to solve it… Markus

[Ramin Vismeh]

OK, I will try couple of other times and if it does not work I will call you? r u in Germany?

[Markus Stoeckli]

Switzerland… I’ll be in office for another couple of minutes…

[Ramin Vismeh]

Sorry I was not able to call!
I was gonna try it again, but the new problem is when I installed the biomap again and I launched it, it did not give me the ID number anymore?
Now I can not even get the ID to be able to activate it online ?
could it be beacuse I had installed biomap before?

[Markus Stoeckli]

You will only get the activation screen if there is no valid activation code on the computer.

Markus

[Ramin Vismeh]

Thanks Markus,

Problem is solved…I reinstaled biomap and tried to activate it again…after two times, it worked…I assume when in the upper part of the biomap window it says:
“Biomap 3. 8. … Provided by Novartis Institute for Biomedical Reserach”.
That means it is activated?

Thanks
Ramin

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